James Van Der Beek fans are seemingly outraged after receiving an email from the late actor's merch store. Several purchasers reportedly received an email earlier this week with a message declaring that their orders could no longer be fulfilled. The message apparently offered two options - neither of which was a refund. Van Der Beek, who died on February 11 at age 48, announced in November 2025 that he would be selling football jerseys inspired by his Varsity Blues character, Jonathan "Mox" Moxon. Signed jerseys were on sale for $80 while unsigned jerseys were selling for $40. The sales would raise money for colorectal cancer, which Van Der Beek was diagnosed with in August 2023. (The unsigned jerseys are currently being sold for $115.) Kevin Winter/Getty Images Customers who purchased the signed jerseys were reportedly told that it would take 10 to 12 weeks to receive their orders. Following Van Der Beek's death, some purchasers still hadn't received their package. "You now have two options regarding your autographed order," the customer email apparently read. The first option offered was "receive the unsigned jersey with a partial refund." The second was "receive the unsigned jersey with no refund" and 100 percent of the proceeds would go to Van Der Beek's family, including his wife, Kimberly Van Der Beek, and their six kids: Olivia, Joshua, Annabel, Emilia, Gwendolyn and Jeremiah. Who Are James Van Der Beek's Children? Meet the Late Actor's 6 Kids "We want to be fully transparent that any refunds will be deducted from the proceeds being sent directly to James's family, which will reduce the overall support they receive," the email continued. "We deeply appreciate your understanding and generosity during this incredibly difficult time." Everett Collection The alleged email has since been shared on social media with fans slamming the merch store's message. "This isn't simple transparency, it's framing a normal refund request as taking money away from grieving kids and it's yet another gross money grab," one Reddit post claimed. "If refunds are being offered, they should be offered cleanly." The same social media user added, "Adding emotional pressure to influence people's decision is beyond inappropriate, and it's just another reason why so many people, especially those of us who are cancer patients, feel uncomfortable with how this has all unfolded." A second Reddit user wrote, "This is gross to guilt people into not requesting a refund." A third person called the email "disgusting" in their own Reddit post. Us Weekly has reached out to Van Der Beek's reps for comment. Celebs Defend James Van Der Beek Family's GoFundMe as It Raises $2 Million A statement shared via Van Der Beek's Instagram account on February 11 confirmed his death following a lengthy cancer battle. "Our beloved James David Van Der Beek passed peacefully this morning. He met his final days with courage, faith, and grace," the statement read. "There is much to share regarding his wishes, love for humanity and the sacredness of time. Those days will come. For now we ask for peaceful privacy as we grieve our loving husband, father, son, brother, and friend." Shortly thereafter, a GoFundMe page was started to raise money for Van Der Beek's family. (The fundraiser has since raised more than $2.6 million.) "Your generosity will help cover essential living expenses, pay bills, and support the children's education," the website's description read, in part. "Every donation, no matter the size, will help Kimberly and her family find hope and security as they rebuild their lives. Thank you for considering a gift to support them."